We stand behind the quality of our eco-friendly tableware, and we want you to be completely satisfied with your purchase. You can request a return and refund within 30 days of receiving your order, but there are a few simple conditions to follow. If the product has a quality issue (like defects from production) and remains undamaged, unused, and in its original packaging—so it’s still fit for resale—we’ll cover the return shipping cost entirely. However, if you’re returning the product for reasons unrelated to quality (e.g., change of mind, incorrect order placement by you), you’ll be responsible for the return shipping fees. Once we receive and inspect the returned item, we’ll process your refund within 5-7 business days, and the funds will go back to your original payment method.